Amoi88 Privacy Policy — Malaysian Player Personal Data Protection

Welcome to the amoi88 Privacy Policy. This document outlines our practices for collecting, using, disclosing, and protecting your personal information when you use the amoi88 platform via amoi88.pro, our mobile app, or any of our other service channels.

This Privacy Policy applies to all users of the amoi88 platform, including registered players, website visitors, and anyone who interacts with our services. By registering an account or using any part of our platform, you agree to the practices described in this policy.

Amoi88 acts as the data controller for personal information collected through our platform. We handle this data responsibly, in accordance with the principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised security standards.

Amoi88 only collects information that is strictly necessary to deliver quality services, ensure your account security, and comply with legal requirements. We do not collect data beyond what is needed for the stated purposes.

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, identity card number or passport number.
• Contact information: Mobile phone number, email address, and residential address.
• Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• Verification documents: Copies of your ID, utility bills, or other KYC supporting documents requested during the identity verification process.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, and screen resolution.
• Usage data: Pages visited, time spent, actions taken on the platform, and activity logs.
• Device data: Unique device identifier, phone model, and app version for mobile app users.
• Cookies and similar tracking technologies: To maintain your login session, remember your preferences, and improve your overall user experience.

2.3 Information from Third Parties

In certain cases, we may receive information from our payment service providers, third-party identity verification agencies, or legitimate affiliate platforms for verification and fraud prevention purposes.

Every piece of information we collect is used for a clear and lawful purpose. amoi88 does not use your data for anything unrelated to delivering the online betting services you have chosen to join.

3.1 Account Management & Services

Your data is used to register and verify your account, process deposits and withdrawals quickly and accurately, verify your identity to meet KYC requirements, and grant access to all platform features including Live Casino, Sports Betting, Slots, and the VIP programme.

3.2 Security & Fraud Prevention

Technical information and activity logs help us detect suspicious behaviour, prevent unauthorised access to your account, identify money laundering attempts, and protect the overall integrity of the platform for all players.

3.3 Communication & Support

Amoi88 uses your contact information to send important account notifications, respond to customer support inquiries, deliver urgent security alerts, and share promotional information if you have opted in. You may withdraw consent for marketing communications at any time via your account settings.

3.4 Platform Improvement

Aggregated and anonymised usage data is used to understand usage patterns, identify areas of the platform that require improvement, optimise website and mobile app performance, and develop new features more relevant to Malaysian players' needs.

Amoi88 does not sell or rent your personal data to any party. However, there are limited situations where we need to share certain information with trusted parties to enable us to operate effectively and comply with the law.

4.1 Approved Service Providers

We share necessary data with third-party service providers operating on behalf of amoi88, including payment processors such as local Malaysian banks and digital wallet providers, identity verification service providers for KYC, approved cloud infrastructure providers, and casino and sports game software providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data in accordance with our instructions.

4.2 Legal Requirements

Amoi88 may disclose your information when ordered by a court or competent authority, to fulfil reporting obligations under anti-money laundering laws, or in cases involving a serious threat to public safety.

Amoi88 continuously invests in the latest security infrastructure to keep your data protected at all times. Our security approach is multi-layered — from data-level encryption through to physical controls at our data centres.

• Data encryption in transit: All communications between you and our platform use TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive information such as financial data and KYC documents is stored in encrypted form using AES-256.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an added layer of security during login.
• Least-privilege access control: Only staff with a clear job-related need are permitted to access player data, and every access is logged and monitored.
• Regular penetration testing: Our platform undergoes regular security testing by independent cybersecurity experts to identify and address any vulnerabilities.
• 24/7 Monitoring: A real-time threat monitoring system runs around the clock to detect and respond to any suspicious activity.

Under Malaysia's Personal Data Protection Act 2010 and our internal policies, you hold the following rights regarding your personal data. amoi88 is committed to facilitating the exercise of these rights efficiently.

To exercise any of the above rights, contact our data protection team via live chat on the platform or our support email. We will process your request within 30 days as required by law.

Amoi88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and tailor the experience to your preferences.

Types of Cookies We Use

You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of the amoi88 platform and your overall gaming experience.

Amoi88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.

• Active account data: Retained for as long as your account is active on the amoi88 platform.
• Transaction record data: Retained for a minimum of 7 years to meet financial legal requirements and tax reporting obligations.
• KYC and identity verification data: Retained for 5 years after account closure in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Closed account data: Core personal data is deleted within 90 days of account closure, except for data that must be retained by law.

If you have any questions, concerns, or complaints about how we handle your personal data, we encourage you to reach out to us directly. amoi88's Data Protection Officer (DPO) is specifically appointed to ensure your privacy rights are fully respected.

You can reach our data protection team via:

• Live Chat: Available 24/7 within the amoi88 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written inquiries that require documentation.
• Account Section: Log in to your account and go to the Privacy Settings section to submit a data request directly.

We are committed to responding to all privacy-related inquiries within 3 business days and processing formal requests within 30 days as required under PDPA 2010.